Privacy Information  

Shopping with us

When you shop online with us, we collect your personal information to process and deliver you order. For example, this includes your name, email address, delivery address and billing address. During the checkout process, you can choose to opt in to receive the Nela Nela newsletter, our monthly update. 

One of our team may use the data to contact you if there is a problem or query with your order. 

We use 3rd party payment processors for payment. Your payment information is handled securely by either Squarespace Payments, Paypal or Stripe (in the event that you subscribe). We do not store this information and it is not visible to our team. 

Marketing

We send monthly emails from Nela Nela. You will only receive this if you have opted in to marketing either through the checkout process or through one of the signup forms on our website.

You can unsubscribe from this at any time by clicking the link at the bottom of the email or by contacting us.

Cookies & Personalisation

Our website uses cookies to collect statistical information about our visitors. This may include the number of website visitors or popular pages of the site. This information is used by us to make sure the content and products we produce are right for our customers.

In addition, we use cookies to improve and personalise your experience. For example they may be used to remember your preferences, product history and page views so that we can show you content that we believe is relevant when you visit our site.

3rd Parties

We do not release your information to any 3rd parties for their own marketing purposes and we do not include any third party marketing information in your orders and deliveries.

Contacting Us

You may at any time contact us to discuss what information we hold about you and ask for it to be deleted. If you wish to do so you can contact us as below:

Email: hello@nela-nela.com

Address:

Hammerwood Park 

Hammerwood

East Grinstead 

East Sussex 

RH19 3QE