Postage Terms

Delivery Times

Q: When will my tea arrive?

A: Most orders are shipped from the UK. Royal Mail delivers within 2-3 working days within the UK, 4-5 working days to Europe, and 6-7 working days to Australia, New Zealand, and the USA. Expedited delivery is available as a standard option in the UK and by request anywhere else – please contact us if you live outside the UK and require rapid delivery. For customers in Georgia, we offer free delivery within Tbilisi and shipping by Georgian Post elsewhere in the country – please contact us on our email or social media pages to arrange this.

Shipping costs and free shipping

Shipping costs:

Standard UK delivery – £4.00

Expedited UK delivery – £6 

EU (through Etsy) – £8.80

USA – £17.00

UK orders over £15 are eligible for free shipping. For the rest of the world, free shipping starts from £100.

Other fees associated with international shipping

Due to tax reasons, we handle shipping to Europe through our Etsy shop. Local VAT will be applied at the time of sale. No other fees will be applicable.

Customers in the United States will not be responsible for any additional fees. We will continue to update and provide information as we send our tea to customers around the world; if you have any issues or questions about your specific situation, please don’t hesitate to get in touch with us at hello@nela-nela.com or on our social media pages, and we will do our best to help!